Exceller dans la négo avec les parties prenantes

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Premium Content
PMI Membership
$129 /year
(plus $10 application fee)
Sign up to view this on-demand webinar and get unlimited access to our library of webinars, time-saving templates and more.
PMI Membership perks include job opportunities, local chapters, respected publications, and standards.   Learn more
Already a PMI Member? Log in now.
Premium Content
PMI Membership
$129 /year
(plus $10 application fee)
Sign up to view this on-demand webinar and get unlimited access to our library of webinars, time-saving templates and more.
PMI Membership perks include job opportunities, local chapters, respected publications, and standards.   Learn more
Already a PMI Member? Log in now.
56m 40s
Duration
1.00
PDUs
795
Views

Overview

This webinar is being presented in French and is hosted by the PMI Montreal Chapter.

Il s’agit d’une conférence où chacun des participants sera amené à réfléchir à comment il peut apprendre à négocier et à faire face à des objections tout en maintenant la qualité de la relation avec son interlocuteur. Le participant identifiera comment gérer efficacement ses émotions et comment communiquer de façon authentique et efficace dans un contexte où le client interne ou externe, fournisseur ou employé est difficile et parfois même irrespectueux (au téléphone et en personne).

Durant cet atelier de 60 minutes, le participant

  • Connaitra les éléments-clés d’une négociation réussie
  • Apprendra comment identifier les différents types de clients/collaborateurs/employés difficiles
  • Aura un plan d’action pour mieux gérer ses émotions et conserver sa vitalité et son engagement malgré les situations conflictuelles

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Talent Triangle Alignment

This video qualifies for the following PDUs:
 
PMP/PgMP
PMI-ACP
PMI-SP
PMI-RMP
PfMP
PMI-PBA
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Total
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Acknowledgements: Marjorie Anderson, Marie-Hélène Thouin and A Jeannot

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