Business Analysis 2018: The BA Role in Transitioning a Project’s Outcome/Capability to Operations
The Business Analysis (BA) has a critical role in helping an organization realize benefits of a project initiative. The BA is essential in defining the capabilities of the project product and implementing the operational capabilities of the project. The BA needs to define the end state, analyze organizational changes needed for effective adoption, and finally define KPI drivers in order to measure the actual results.
This presentation will focus on the BA helping the business transition a project to operations for sustaining change. The BA needs to understand what operations needs in order to properly accept the transition of the project from development to the new business as usual (BAU). IT will explore the BA role in both the project artifacts and business process workflow once the project is done and handed off to operations. The BA must be able to translate between business talk, requirements speak, and operations workflow to ensure a smooth project transition.
The topics that will be discussed include:
- Defining the Future State
- Defining Critical Success Factors
- Defining operational process and the Key Performance Indicators (KPIs)
- Defining changes to the business in order to adopt the change
- Articulate project/program benefits, and finally
- Define action to close performance gapes between expected and actual results
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