Project Management

Superior Customer Service – Bringing the Nordstrom Philosophy to Life

Featuring Southern Maryland Chapter

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Premium Content
PMI Membership
$129 /year
(plus $10 application fee)
Sign up for PMI Membership to view this on-demand webinar and get unlimited access to our library of webinars, time-saving templates and more.
PMI Membership perks include job opportunities, local chapters, respected publications, and standards.   Learn more
Already a PMI Member? Log in now.
Premium Content
PMI Membership
$129 /year
(plus $10 application fee)
Sign up for PMI Membership to view this on-demand webinar and get unlimited access to our library of webinars, time-saving templates and more.
PMI Membership perks include job opportunities, local chapters, respected publications, and standards.   Learn more
Already a PMI Member? Log in now.
60m 28s
Duration
1.00
PDUs
1,721
Views

Overview

For many years, John Nordstrom instructed his staff to “provide service that the customer needs, even before the customer knows it needs those services.”  This webinar will analyze Nordstrom’s admonition and discover its meaning for the business-oriented digital age.  Much of our customer and client contact is through text, email, phone, and video.  Peter Drucker’s Five Most Important Questions will guide our discussion of applying Superior Customer Service principles to our relationships with stakeholders, clients, and customers.  With simple steps to follow, we will learn to see value from others’ perspectives, determine the best means for consistent, effective communication, and foster a mutually beneficial, productive relationship.  This webinar is for project managers who wish to improve their stakeholder engagement skills, with practical advice on determining communication mode, frequency, and manner.

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Talent Triangle Alignment

This video qualifies for the following PDUs:
 
PMP/PgMP
CAPM
PMI-ACP
PMI-SP
PMI-RMP
PfMP
PMI-PBA
DASM
DASSM
DAC
DAVSC
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Learn about earning PDUs on ProjectManagement.com


Acknowledgements: Abhishek Mailoorkar, Rohit Khatri, Ashish Shetty, Kishor Chavan, Derrick May and Heather McLarnon

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