Project Management

Achieving Outcomes Through Customer Experience Transformation

Featuring PMI Puget Sound Chapter

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Premium Content
PMI Membership
$129 /year
(plus $10 application fee)
Sign up for PMI Membership to view this on-demand webinar and get unlimited access to our library of webinars, time-saving templates and more.
PMI Membership perks include job opportunities, local chapters, respected publications, and standards.   Learn more
Already a PMI Member? Log in now.
Premium Content
PMI Membership
$129 /year
(plus $10 application fee)
Sign up for PMI Membership to view this on-demand webinar and get unlimited access to our library of webinars, time-saving templates and more.
PMI Membership perks include job opportunities, local chapters, respected publications, and standards.   Learn more
Already a PMI Member? Log in now.
60m 46s
Duration
1.00
PDUs
3,089
Views

Overview

The way the world conducts business is rapidly changing, where superior customer experience is now front and center of business strategy.  But, how do you get started delivering a customer experience transformation program?

In this Webinar, we’ll discuss mechanisms to jumpstart your CX transformation practices and support your workforce become more customer-centric. We'll draw upon scenarios that many companies face to offer brief solutions and tangible actions you can adopt in your journey towards delivering a superior customer experience.

We will cover topics such as customer journey mapping, voice of the customer exercises, creating a customer-centric maturity model, establishing the processes, playbooks, and templates to drive outcomes that achieve greater customer retention, renewals, and upsells.

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Talent Triangle Alignment

This video qualifies for the following PDUs:
 
PMP/PgMP
CAPM
PMI-ACP
PMI-SP
PMI-RMP
PfMP
PMI-PBA
DASM
DASSM
DAC
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Learn about earning PDUs on ProjectManagement.com


Acknowledgements: Abhishek Mailoorkar, Rohit Khatri, Derrick May and Heather McLarnon

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