Mastering the Art of Having Difficult Conversations – Part 1

April 1, 2019 10:00 AM EDT (UTC-4)

Platform: WebEx
Capacity: 1000
Duration: 60 min
Presenter: Dana Bernstein


Support: Earning PDUs | Tips For Attendees

How much time do we waste thinking about, avoiding, or worrying about having a hard conversation and what does that do to your productivity? To your work relationships?

You can have a "silent" conversation rattle around in your head for months if you avoid "it."  Of IF the hard conversation you had goes poorly, you can have the 'I should have said this" conversation in your head. What if you learned how to have powerful conversations that led to better outcomes and stronger relationships? In the 1st part of this webinar, we will explore IF a conversation is needed, how to speak from a position of power, and delineate the types of conversations so you can better manage your emotions.  I would recommend listening to my conflict resolution webinar so you have a foundation before launching into this discussion.

  • You will learn how to figure out why some things bother you, but roll off others' backs
  • You will be better able to take control of the story you created around the "what happened" so you can actively manage outcomes
  • You will understand the types of conversations there are. By breaking it into an algorithm, you can better manage the pieces
This webinar qualifies for the following PDUs:
 
PMP/PgMP
PMI-ACP
PMI-SP
PMI-RMP
PfMP
PMI-PBA
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1.00
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Total
1.00
1.00
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1.00


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