To run a successful professional services business, managers must understand how to effectively account for their consulting staff’s productivity. But assessing productivity can be challenging without a standardized formula for calculating billable utilization.
Thomas Lah, executive director of the Technology Professional Services Association (TPSA), has compiled tips to help professional services organizations and consultants accurately calculate utilization.
Download the "Calculating Utilization" research report to discover expert recommendations for the most effective way to accomplish this goal.
Read this report to learn how to:
- Define utilization and create a billable utilization target
- Create common categories for time tracking
- Track the difference between billable and productive utilization
- Track the total amount invested in customer accounts