Meeting Expectations

By Jonathan W. Powell, PMP

[This Article Provided Courtesy of PMI]

In the  real world, the practice of validating customer requirements is too often skipped, and the project team starts with little or "nothing". What's more, if the customer requirements are ill-defined or the customer leaves without a clear sense of deliverables, the project manager risks almost certain failure.

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"Man who waits for roast duck to fly into mouth must wait very, very long time."

- Chinese Proverb

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