Project Management

Conflict Resolution

last edited by: Conor Allen on Aug 1, 2020 10:27 PM login/register to edit this page
Keywords: PMI-ACP


There are 5 stages of conflict – in the order of light to severe:

  1. A Problem to solve – a problem occurs or is presented.
  2. Disagreement – everyone tries to protect their own interests.
  3. Contest – people begin taking sides (a you-vs-me situation).
  4. Crusade – people in conflict will make over-generalization in judgment, not just about the problem but also about the persons.
  5. World War – the problem is now unresolvable, either one side will survive.
  6. It is advisable to try to resolve conflicts early in the stage to reach a consensus with effective conflict resolution strategies:
    • Confronting – open dialogue (everyone is able to voice out their opinions) leading to problem resolution to create a win-win situation.
    • Collaboration – working together to reach a mutually agreed solution.
    • Smooth/Accommodate– conceding one's position to the need of others.
    • Force/Direct– push viewpoint at the expense of others. Use of Power position to resolve emergencies.
    • Withdraw/Avoid–postponing issue to ve resolved later o by others.


last edited by: Conor Allen on Aug 1, 2020 10:27 PM login/register to edit this page


Reviews (1)

Login/join to subscribe
ADVERTISEMENTS

"Managing senior programmers is like herding cats."

- D. Platt

ADVERTISEMENT

Sponsors