Understanding Stakeholders' AI Apprehensions
Joe Wynne is a versatile Project Manager experienced in delivering medium-scope projects in large organizations that improve workforce performance and business processes. He has a proven track record of delivering effective, technology-savvy solutions in a variety of industries and a unique combination of strengths in both process management and workforce management.
You never thought you would have to think about adding a risk for hallucinations, but here we are. Artificial intelligence, now commonly part of project work in one way or another, is in a transitional point. Some project stakeholders will have little experience with AI, and so will have vague concerns and will be looking to you for clarification.
Even though this is a difficult situation, there is an opportunity here for you. Address these concerns in an effective manner and you will prove yourself worthy of managing some of the many AI-related projects in your future.
Low Experience Leads to Project Fear
Before looking at specific project-level risks, it will be helpful to get an overall picture of the apprehension being experienced by stakeholders.
It is common for project teams to be using or implementing AI products or services for the first time, or using them with little experience. Many stakeholders will see this lack of experience as problematic, potentially leading to surprises, errors, delays, or negative customer or operational impacts. And with so many unknowns, they are justified.
But notice how these concerns are generalized and vague. There is an opportunity here for you. You should make it your role to define risks in more concrete terms so that they can be responded to in a more precise way and communicated …
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"What is the voice of song, when the world lacks the ear of taste?" - Nathaniel Hawthorne |
