Measuring Communication Efficiency to Add Project Value
Joseph has worked in the intelligence field for over 18 years and is a senior program/project manager, as well as executive advisor and leadership coach. He has over 18 years of project management experience in various forms and enjoys helping organizations and individuals achieve their goals.
If you've been in the project management realm for any length of time, you'll quickly see that the whole point of project (or even program and portfolio) management is to deliver value. In fact, there's a significant number of people in the project/program/portfolio community who understand that such endeavors are investments; that there are gradations of success...because there are! One key thing about investments is that they continue to deliver value (hopefully) long after the project is complete.
That being the case, the efficiency with which project managers, teams, customers and organizations (all stakeholders) are able to complete a project is critical. This is an obvious statement when we consider aspects such as activities and work to be done. More efficiency usually means money saved.
The same is true when it comes to effective communication. If organizations are able to better understand how efficiently communication is happening vertically, horizontally and diagonally within their purview, the better chance they have to make improvements to allow for savings in money, time, and employee and customer retention.
Let’s explore some vital metrics to consider.
1. Response Time Analysis
This metric concentrates on measuring the time taken to respond to varying types of communication, which include requests for proposals or information, …
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"There is one way to find out if a man is honest: Ask him! If he says yes, you know he's crooked." - Groucho Marx |
