Project Management

Determining ROI of IT Projects

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You are in the IT department, and you want to start a fantastic project. You are excited about it--the solution could be a technically sophisticated solution that would offer so many enhanced features and functionality. Heck, it would even improve the lives of the users, too. You are convinced that it is "the project" for your company. But then someone asks about the ROI. What is the cost-benefit analysis? And then it seems that you have hit a stonewall...and your project maybe a no-go.

The bottom line has always been a top line for all business activities; IT projects are no longer exceptions. For too long, assessing the bottom-line impact of IT projects did not involve as rigorous an exercise as required for some other initiatives. But now that is changing, and a different type of challenge for IT project managers and top bosses is being created.

Unique Situation
The outcome of an IT project involves too many intangibles. Its effects spread over a number of business functions and departments. This makes determining the ROI of an IT project much more complex than other projects. But there has never been a greater need to justify the ROI of an IT project, nor has there been an easier time to do it.

The current business dynamics demand an increased emphasis on cost cutting in all functions of an organization, including IT. But cost cutting does not mean that it should…


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