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Seven Deadly Sins in Communication
Joe Wynne is a versatile Project Manager experienced in delivering medium-scope projects in large organizations that improve workforce performance and business processes. He has a proven track record of delivering effective, technology-savvy solutions in a variety of industries and a unique combination of strengths in both process management and workforce management.
| Part 1 of 2. Read Part 2 of Seven Deadly Sins in Communication. |
You will be more prepared for effective communication in presentations, meetings, even one-on-one interactions if you simply avoid seven deadly sins in communication. In the following scenarios, we will take an example situation that illustrates one of the seven deadly sins. After defining the situation, we will describe "your" response. Then we will see the victim's silent reaction to your response. Finally, we will analyze what happened and propose a more constructive response to the situation. Look over these seven communication killers objectively and see if you can see yourself making one of the sins.
Sin #1. Lack of Deep Understanding and Empathy
Example Situation: A project analyst, new to the company, is questioning you about the business partner representative that he will have to meet with to resolve an issue. He asks you if there is any more information he needs to know prior to meeting with the business partner. He also asks about your experiences with the business partner.
Your Response: You tell the analyst that there is no more relevant information and that he is asking the correct questions, so you are sure he will be …
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A conference is a gathering of important people who singly can do nothing, but together can decide that nothing can be done. - Fred Allen |