Project Management

The Value of Business Process Simulation in Your Process Improvement Efforts (Part 1 of 2)

Steve Phinney
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If e-business, CRM or ERP is in your organization’s future, then you are about to embark on major business process changes.  Fortunately, there is technology available that can help you see the results of your business process changes before you make them. It is known as simulation technology, and it encourages “thinking out of the box,” enabling organizations to engineer and reengineer business processes more effectively and more creatively.  Business scenarios that differ dramatically can be easily explored and compared with a computerized model--a perfect tool for investigating ways to integrate your existing systems with new ones, such as e-business solutions. 

The Value of Simulation
Simulation provides considerable value, primarily exponential increases in the ROI realized through ERP implementations and other process improvement initiatives.  Each process you evaluate offers its own ROI and definition of how it supports your organization objectives.  You can rule out alternatives that do not meet your business objectives by evaluating capital budget projects with a higher degree of confidence. You evaluate tradeoffs of your implementation strategies in terms of their effect on your overall profit and customer-service performance.  You can use it to reduce risk …


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"[Musicians] talk of nothing but money and jobs. Give me businessmen every time. They really are interested in music and art."

- Jean Sibelius, explaining why he rarely invited musicians to his home.

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