Making a Goal of Best Practices

 

The companies that can successfully implement best practice project management techniques will be the outstanding leaders of tomorrow.

So where does it all begin?

The corporate mission statement provides a high level description of the goals of the company. Every person working for the company should know what the mission statement means and how their position helps accomplish the mission.

The corporate mission should be reflected in the mission statements of each division or department. Usually these mission statements are more specific to the product or service the particular department provides.

Once this structure is established, the next step is to define the corporate level goals. Again, these are usually very high level and could include such things as increase revenue, improve employee retention, reduce outstanding receivables, improve business processes and add new products or services. The goals must also be Specific, Measurable, Accurate, Realistic and Time bound. This approach is commonly known as creating "SMART" goals.

Corporate goals used to focus primarily on financial performance. A relatively new technique--the balanced scorecard--is now employed at many companies. In a nutshell, this approach "balances" the financial measures with three other areas: employee learning and growth, business process improvement and customer focus. Financial-…

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