First Come, First Served

Projects@Work - October 1, 2002

ProjectsAtWork

An early PSA adopter, CardiffSoftware realized a 60 percent increase in project profitability.

Cardiff Software makes and integrates software that helps companies reduce their volume of paperwork and manual data entry, so the San Diego-based company didn't have to be sold on the benefits of services automation for its own fast-growing consulting division. Trouble was, when vice president Patrick Ward went looking for a PSA solution back in 1999, PSA wasn't looking for him.

"I was tired of running our business on

At A Glance...

Tool: QuickArrow ECS

Implemented: 1999

Cost: $90/user/month

Users: 75

Excel, and I knew over the course of time there was no way we could report numbers accurately or forecast revenue without some help," Ward says. He started looking at accounting packages but hated the interfaces-"great for accountants, terrible for consultants."

Four months into the search, finding nothing that met his needs, Ward was about to ask Cardiff developers to write a custom application. "Back in 1999, a lot of solutions didn't exist," Ward says. By chance, a Cardiffconsultant got a reply on an online bulletin board: A company called QuickArrow had something in the concept stage that sounded right but wasn't quite ready for general release. That was enough for Ward.

"Within two weeks, we…

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