Getting Projects on the Radar Screen

  ProjectsAtWork  

Project manager Darlene Jurand and program manager David Moake share insights about Delta's ongoing effort to improve and unify its project management practices.

Kick-off

Darlene Jurand: The challenge was coming up with a methodology that was scalable and flexible for projects that are simple in structure with no technology all the way to complex projects that are large in scope, with high budgets and a lot of technology involved.

David Moake: The goal was to make things easier for those who are implementing projects-to increase effectiveness and quality, and make sure pieces weren't missing when we rolled out projects.

Buy-in

DJ: In the beginning, some people said, "I don't understand how this will help me. It seems like more documentation and work." But as we delved deeper into the curriculum and started applying it in the trenches, the light bulbs go off. People were seeing why the planning was so important and enabled them to execute more precisely and with less risk.

DM: With any change, there is going to be resistance before acceptance. Some buy in faster than others; the ones that buy in the soonest are the ones that experience the benefits, and then it starts to spread by word of mouth. A network starts to build.

Adjustments

DJ: You can't do it all at the beginning. You're introducing …

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