Great Expectations...Met

  ProjectsAtWork  

A $10M project with 36 team members, 5 workstreams and 4 realized goals earned Jann Davis "Project Manager of the Year."

What do the customer call centers of an energy provider, employee training at a law firm, and the State of  Florida's child support program have in common? They all benefited greatly from successful projects completed last year. And they all have an IT Project Leadership Award winner to thank.

Selected from a field of more than 300 nominations reviewed by The Standish Group, the Top 5 IT Project Leadership Award winners were honored at the Project Leadership Conference and  CHAOS University in Orlando this March.

Jann Davis, a project manager at electricity producer Pacific Power, was named Project Manager of the Year for her work on Project Discovery, an extensive technology upgrade of the company's two call centers in  Salt Lake City and Portland, Ore. 

Started in April 2000 and completed on schedule in December 2001, the project came in under its $9.8 million budget and met its four major goals, including a 50 percent faster response to customer calls, a 13 percent reduction in staffing and a 12 percent decline in operational costs.

Davis oversaw 36 core team members and five project workstreams: business; …

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