Unresolved issues on projects are like potholes — if left untended they will grow larger, hurting the performance of the team and the quality of the end product. Here are ways to avoid a bumpy ride.
This the fourth article in the six-part Project Vital Signs series. Search the author's name to read other articles in the series.
A project issue can be anything from an unanswered question to a difference of opinion. Unresolved issues are like potholes — if left untended they will grow and affect the performance of the team and the quality of the end product. But there are ways to steer your project clear of this bumpy ride.
Unresolved issues have one of three effects on the team members:
1) Some may retreat, unable to do valuable work, and busy themselves with small irrelevant tasks.
2) Others may go underground and continue to work on what they believe is the right thing to do, regardless of the direction of the rest of the group. Just like a football team whose coach fails to call the play, the team will go onto the field and try to work something out, even though each member may be working on a different maneuver. Either way, nothing valuable is achieved.
3) And finally, some individuals may quit the team, not wanting to be a part of a project they believe is unworthy of their time.
In most cases, an issue which remains unresolved is due to a lack of