Workplace learning and collaboration cannot occur in a vacuum. Achieving higher levels of project performance and enhancing the ability to innovate requires a seamless integration of people, processes and technology.
Many parts of organizations large and small have benefited from intensive application of technology to improve delivery of products and services, reduce product development and cycle times, and improve and streamline costs, but until recently, use of technology to manage the human side of the equation has not happened at an equal pace. Deriving greater returns from the investments that companies make in their people, along with understanding how to develop, manage and leverage the skills and talents resident in the organization has tended to be a haphazard affair, with little coherent application of technology and minimal integration of Human Capital Management (HCM) processes with other business processes. Therefore, use of workforce performance and innovation management systems to enhance knowledge management, learning and collaboration, are critical and urgent requirements for succeeding in a global business climate.
At the same time, integrating the newest tools available for collaboration, such as instant messaging, virtual classrooms and other web-enabled learning tools, portals and self-service applications, combined with fundamental technology such as