Project managers that make coaching and mentoring part of their daily jobs inevitably spark improved teamwork and better project performance. Here is a four-part coaching "toolkit" that should be brought to every project.
I. Seek Opportunities to Help
__ Identify capability gaps in the project using required-skills analysis. Identify proficiencies the project needs or would benefit from that are missing or insufficient. Use coaching for performance-problem resolution.
__ Assess weaknesses on the project team and consider threats and risks that could require responses using specialized talents.
__ Align personal goals with project and organizational needs. Ask team members what they desire to learn and do, and use the information to guide team development and increase motivation.
__ Keep the "big picture" and project vision in sight, and identify opportunities to develop new skills on the project team when delegating responsibility.
II. Foster an Open Environment
__ Build trust and teamwork, so people will feel free to discuss any matter or topic without fear of criticism.
__ Encourage "pull" — respond positively to requests for help and encourage project staff members to let you know when they are inexperienced or lack skills needed for their assigned activities.
__ Display leadership; model the behaviors you wish to see on the project: follow