Many professional services organizations could win more business and lose unnecessary overhead by centralizing and standardizing their project proposal generation and delivery methods. It takes people, processes and technology.
Strong client relationships and effective management of those relationships are the backbone of most project-driven professional services organizations (PSOs). It is essential to recognize, however, that today’s competitive marketplace is going through a transformation because of numerous trends in our economic landscape such as industry consolidation, outsourcing of services and new technologies that eliminate traditional services and delivery processes.
Competition has escalated to the point that it truly is no longer is enough to be good – PSOs are under increased pressure to deliver services on time and under budget. Expectations have escalated. Clients are pressuring organizations to accommodate fundamental shifts in their markets — taking advantage of the increasing commoditization in design and delivery services. In short, while they expect more, they also expect to pay less.
These marketplace shifts present a unique challenge to many firms that traditionally have relied on their prior relationships with the client to automatically secure new business. Today, the boundaries for traditional markets and projects are splintering, and that