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Monitoring Change
In the final article of a three-part series on managing change initiatives, the author stresses the importance of monitoring and measuring the impact of the change process, and examines the pros and cons of some common techniques for doing so.
There’s an old management saw that says, "You can’t manage what you can’t measure." Although overused and frequently abused, there’s truth to the saying. As technical professionals and managers, most of us are both graced and cursed by the love of precision, and if something cannot be measured precisely, we dismiss it. Too often we pretend that things that feel vague simply don’t exist at all. So we use the old "can’t manage/can’t measure" as an excuse for failing to pay attention to "soft" issues.
This is one of the key reasons that technology organizations and projects are frequently troubled with productivity, morale, communications, attitudes, and politics in need of improvement. We all know that these things are real, but since they can’t be measured, we decide that they can’t be managed. So we become the victim of the unseen menace.
When you decide to improve the ROI on your investment in people, these are the types of issues that must be tackled, and to ensure that you’re making progress, there must be some way of benchmarking status.
It is important to identify indicators or touchstones that can be monitored to gauge …
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If Stupidity got us into this mess, then why can't it get us out? - Will Rogers |