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Breakthrough Business Process Improvement: CIO as Change Agent
Michael R. Wood is a Business Process Improvement & IT Strategist Independent Consultant. He is creator of the business process-improvement methodology called HELIX and founder of The Natural Intelligence Group, a strategy, process improvement and technology consulting company. He is also a CPA, has served as an Adjunct Professor in Pepperdine's Management MBA program, an Associate Professor at California Lutheran University, and on the boards of numerous professional organizations. Mr. Wood is a sought after presenter of HELIX workshops and seminars in both the U.S. and Europe.
Now that Business Process Improvement is maturing into a corporate household phrase, tools and techniques abound. Where once only a few books on the subject existed, today there seems to be an endless stream of companies and authors offering their approach to the BPI arena of ideas. A quick online search yielded no less than 844 books on the subject.
The problem is that when you start peeling the onion of virtually any process improvement method, you find a huge vacuum on how to go about finding the right business processes to improve. The secret to breakthrough business process improvement initiatives does not lie in the tools or some very expensive bureaucratic superstructure of PI organization. The real secret is found in closing the alignment gaps that exist between:
- Stakeholder Needs and Strategic Direction
- Strategic Direction and Core Business Objectives
- Business Objectives and the Operational Systems that Deliver Value to Stakeholders
When these gaps are closed and defined with measurable criteria, the natural fallout is a set of strategically-driven process improvement initiatives that can transform the way organizations think about and deliver value to customers, employees, owners and other communities that prosper from the company’s long-term growth and success.
What does all this have to do with the CIO? Plenty! CIOs are in a unique position…
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