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Managing Global Teams
When professional services organizations take on global projects, they need suitable tools to meet a host of challenges, including managing and leveraging geographically dispersed teams, bridging language and cultural differences, preserving intellectual capital, and maintaining consistent processes. Here are six essential capabilities.
There was a time when Western IT consulting firms might justify higher fees than Indian firms by pointing to domain expertise and a presumed ability to deliver higher quality projects. Those days are over.
Professional services organizations (PSOs) based in countries outside the United States or Western Europe — typically called “offshore” firms — have ratcheted up the quality of their work. In addition, enabled by a globally dispersed workforce that is on the clock 24/7, the offshore PSOs deliver high quality projects quickly. Having recognized the power of their value proposition, these offshore firms have dramatically increased their presence in North America and Western Europe.
To remain competitive, Western IT consulting firms are expanding their own global presence and hiring a wealth of offshore talent. In fact, most successful PSOs today, regardless of their home base, must manage globally dispersed teams. This trend has brought with it a number of unfamiliar challenges. How can firms manage and leverage a global staff working …
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