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The Role Of Tools
On the best-run projects, people provide the creativity and intellect, while processes help ensure consistency and efficiency without getting in the way. Striking the right balance between the two can be a powerful combination. And supporting tools, adopted wisely, can make both people and processes even better.
This is the final article in a three-part series exploring the relative project value of people, process and tools. The first installment, “The People Premium,” discussed the attributes of people that make them indispensable to project work, but can also cause problems. The second article, “Processes for People,” looked at the role of processes in compensating for human shortcomings. This final installment explores the role of tools in making people and the processes that support them more efficient.
Processes help people — a project’s most precious resource — work their magic by mitigating their human shortcomings. However, while people can sometimes efficiently execute processes, this is not always the case. Many processes can have a negative impact on individual effectiveness, and some processes are so tedious as to become a source of new problems, even as they solve others. In these cases, tools are the key to making our people more efficient and effective at executing the processes that support them.
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