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Culled from lessons learned on hundreds of ITIL initiatives, here is a planning checklist based on the Top 10 success factors that project managers and their organizations should know before embarking on an implementation of the widespread IT service management framework.
The Information Technology Infrastructure Library (ITIL) is a set of guidelines developed in the late 1980s by the United Kingdom’s Office Of Government Commerce that describes an integrated, process-based, best-practice framework for managing IT services. Originally designed to improve IT service management in the U.K. government, ITIL is now a widely accepted approach to IT service management in both the public and private sectors throughout the world.
Over time, numerous tools, consulting services and training resources have been developed to help organizations implement ITIL best practices. Here are 10 important keys to success for companies embarking on an ITIL initiative, based on lesson learned from hundreds of implementation projects managed by consultants at ITIL thought leader Pink Elephant.
10: ITIL implementations need to be managed as a formal project.
To be successful, a deliberate well-planned project management approach should be taken. It is best not to engage in ad hoc, unconnected activities. Some key considerations include:
__ Create an overall vision and strategy
__ Assign a …
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