Project Management

For The Asking

James Dawson
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Good questions are a powerful tool for project managers. They can remove excuses or faulty logic, restore calm in uncertain situations, and resolve team conflicts with win-win solutions. Here are some unquestionably sound tactics for initiating productive, focused conversations.

The late business strategist Peter Drucker was known for saying, "My greatest strength … is to be ignorant and ask a few questions." As a project manager, one of the most powerful tools you can have in your toolbox is the ability to ask good questions.
 
Through asking questions, you can create an environment where people trust you and their ability to solve problems for themselves. At the same time, you can surgically remove the excuses, lies and other irresponsible comments that erode team morale and productivity.
When you know how and when to ask good questions, you can reassure the timid, disarm the dissident, and create an environment where productive conversations and win-win solutions evolve. Not only will this skill help you restore calm within the ranks, it will help you attract talented people and enhance your leadership skills beyond your expectations.
 
If someone covers up a problem, blames others, or refuses to take responsibility, do you know how to resolve the situation and get back to business? Even if you know what should be done, do you know how to make it happen when passive …

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