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The Importance of Cultural Change
Ever since the early days of my career when I was a consultant traveling around the country helping clients, mentors whom I considered experts in the field of business transformation have always stressed the importance of change management during any initiative: IT or otherwise.
Yet even today, after so many years of failed projects, I still find it to be one of the biggest gaps in systems implementation projects. While there are so many areas of change management that I could focus on, I am going hone in on the change management required to support the introduction of new technologies. New technologies are being introduced every day without being accompanied by proper change, resulting in poor adoption or suboptimal value creation.
If you read the tech journals, there are hundreds of new technologies being released every week. The hot technologies these days include solutions in RFID and sensors, mobile computing, collaboration and analytics. The product vendors are so good at generating excitement around these technologies and technologists in major companies thrive from their potential.
Yet in most examples that I’ve seen, the company does not fully realize the value of these new technologies in the enterprise. The key reason for this is that the right cultural change actions do not accompany the introduction of a new technology. Here are five change management…
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"Ambition is like a frog sitting on a Venus Flytrap. The flytrap can bite and bite, but it won't bother the frog because it only has little tiny plant teeth. But some other stuff could happen and it could be like ambition." - Jack Handey |