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User/Abuser Group (Part 1 of 2)
Mike Donoghue is a member of a multinational information technology corporation where he collaborates on the communications guidelines and customer relationship strategies affecting the interactions with internal and external clients. He has analyzed, defined, designed and overseen processes for various engagements including product usability and customer satisfaction, best practice enterprise standardization, relationship/branding structures, and distribution effectiveness and direction. He has also established corporate library solutions to provide frameworks for sales, marketing, training, and support divisions.
“I don’t want to belong to any club that will accept me as a member.” -- Groucho Marx
At some point in your IT experience, you’ve run into a user group.
Perhaps you’ve never had a personal need or the time to belong to one, but if you’ve ever wanted to get the advice of a devil’s advocate who’s shared your woes to help you with a tricky problem (as opposed to a perfect smile service person), then you should take the time and familiarize yourself with the community of groups available.
Designed predominantly for the technical among us, user groups are organizations of people who share a passion for product/application information and also want to provide solutions and communicate their knowledge and experience to others who have a similar calling.
Through this collaboration, members help members with various questions and provide a network of resources. This in turn helps others over time to become self-educated “power users” themselves, providing them with the skill set to assist more members in a sort of intellectual food chain.
Sometimes organized by product manufacturers or at the very least supported by them in some capacity, groups notoriously use the Web, chat rooms, e-mail lists and other environments to make open communication possible. Depending on the size and geographic distance of users, there may also be opportunities for face-to-face meetings…
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Do, or else do not. There is no 'try'. - Yoda |