Though most U.S. and Canadian enterprises are not fully satisfied with their collaboration and communication technologies, their planned investment in this area signifies a growing awareness of the impact digital collaboration has on key performance factors.
Less than half of U.S. and Canadian businesses are satisfied with the impact of current collaborative and communication technologies including email, intranets and video conferencing, according to research commissioned by global IT consultancy Avanade. However, nearly all of these companies see significant benefits in the new wave of collaboration and communication technologies and, over the next two years, plan to invest in such technologies as enterprise search tools, virtual workspaces and voice over IP (VoIP).
The study, conducted by Coleman Parkes, surveyed more than 400 CIOs and IT directors across North America and Europe about their views on collaboration and communication technologies within and beyond the enterprise. According to the study, U.S. and Canadian respondents associate digital collaboration first and foremost with email and Intranets. Video conferencing and extranets also were cited as collaboration tools, but enterprise search and presence were missing altogether in the collective response. Avanade defines digital collaboration as the convergence of traditional collaboration technologies,