Guessing is not a strategy: How to build decision velocity with AI and real-time data
June 10, 2026 | Live Webinar
Keep the Client Satisfied
Tom's latest eBook has been released on Amazon: "The 7 Myths of IT Integrations". Tom is also a Program Director for a large Midwest corporation and has been an adjunct faculty member at Walsh College. He has managed global web initiatives, data center moves and large multi-million dollar programs.
As project management practitioners, we are not only in the business of achieving results with limited resources (sometimes very limited), we are also selling a service. Project management is not yet as mandatory of a service as a C.P.A., for example, but I believe that the day is not far off. Until project management is finally recognized as the necessity that it is, you should be looking for ways to make your profession--and yourself--indispensable to your clients, whether they are inside or outside your company.
From time to time, it pays to step back from the minutiae of the daily management details to think of the client’s needs in general. The best way to do that is to remember that we are consultants first, project managers second.
What are the primary consulting skills to focus on? How do you go about increasing your consulting skills? Let’s start with the most essential.
Communication, Communication, Communication
Any consultant, sales person, account manager or project manager is a communicator first and everything else is secondary. The best consulting skill you can ever develop is to become a proficient communicator. There a few aspects to communication that you need to be aware of:
-
Listening: Communication is a two-way street, therefore it is critical that you become an active listener as well. Much value will …
Please log in or sign up below to read the rest of the article.
ADVERTISEMENTS
|
I've never heard of a relationship being affected by punctuation. - Jerry Seinfeld |