SET for Success
I call it the tale of two paradigms. On the one hand, there are the process control pundits that say, “Process is everything.” “If only we had the right process,” they say, “then it wouldn’t matter what kind of people we had.” Or, “If only everyone followed our process, then things would be better.”
Then there are those at the opposite end of the spectrum. “Process schmocess,” they say. “All we need to do is give people the right objectives, and get out of their way. They’ll know what to do.” There are dangers lurking in both extremes of thinking. First, let’s say everyone did follow a rigorous process (which is unlikely, given the variability of human nature). What then? What if reality gets in the way and renders the process irrelevant, or worse, incorrect? What if people followed the process to the letter and some of your best people became apathetic because they felt that their creativity was stifled?
Let’s look at the other extreme, where people are left to their own devices to meet a defined objective. If we don’t provide the right systems, tools and training--or we assume they’re on board with our ideals just because we announced them--we are setting our people up for failure (this problem is frequently seen with the traditional “management…
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"Things should be made as simple as possible, but not any simpler." - Albert Einstein |
