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IT Offshore Outsourcing in Capital Markets (Part 2)
This article serves as a guideline for IT managers planning to move development offshore. The issues discussed are from an outsourcer’s perspective. The focus is more on time and money (T&M) engagements as compared to fixed price (FP), because in FP there is little control of the outsourcer. The points discussed are based on the author’s experience in the investment banking (IB) or capital markets IT industry, but should be applicable to other verticals. The paper isn’t about the merits of offshore outsourcing.
The various sections in the paper are IB IT industry traits, FP and T&M engagement definitions, typical notions on offshoring, issues observed in offshoring and suggested remedies, traditional vendor management department activities, recommended approaches to offshore-onsite team structuring, offshore-onsite project execution and reducing vendor dependency tips.
Vendor management department activitiesIT managers also have a tendency to foster general or non-essential concerns that need to be handled by the vendor management department of the organization. They are:
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Is the team member offshore a real person working on the project or does the person really exists?
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Is the offshore team member putting in eight hours of work? Am I getting invoiced for holidays taken by the offshore team member?…
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