Guessing is not a strategy: How to build decision velocity with AI and real-time data
June 10, 2026 | Live Webinar
Great Unexpectations
Mike Donoghue is a member of a multinational information technology corporation where he collaborates on the communications guidelines and customer relationship strategies affecting the interactions with internal and external clients. He has analyzed, defined, designed and overseen processes for various engagements including product usability and customer satisfaction, best practice enterprise standardization, relationship/branding structures, and distribution effectiveness and direction. He has also established corporate library solutions to provide frameworks for sales, marketing, training, and support divisions.
Wiggle room, fudge factor--these are terms we often use when we attempt to read a mystical project crystal ball and try to accommodate for time and product variations in a project plan and seek to define what an acceptable degree of failure is, and when it’s permitted. It’s tough enough to set up a plan for the semi-unknowns of a project, but planning for project chaos moments is another matter.
Essential technology installed in a variety of customer settings has helped us foster a comfortable level of experience that translates into project planning confidence. Increased confidence means more installations and configurations of products in a reasonable timeframe at a manageable cost. Better development and implementation processes are also created, thus improving the ability to plan. If everything stayed the same, it wouldn’t be long before providers and customers always knew what to anticipate and had grounded expectations.
Developing a strategy to maximize performance and expand the value of a system is an important part of any IT effort, especially over the long term. Doing so also means you will have sufficient ability to respond to issues after you adopt enhancements and other changes. These are “accidental outcomes” that are part of the chain of unexpected consequences that occur as part of any IT project, but they also …
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If Stupidity got us into this mess, then why can't it get us out? - Will Rogers |