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For the world’s largest processor of credit card transactions, real-time collaboration with no geographic constraints was the only way to get a handle on a slice of some 4,000 projects. It turned to a highly configurable project portfolio management application that emphasized social networking, visibility and usability.
OK, so maybe a little bell doesn’t ring in Addie Monson’s office every time you swipe your credit card, but it does affect her work in some tangible way. Monson, PMP, is the director of the Enterprise Project Office of Chase Paymentech Solutions, the world’s largest processor credit card transactions, which last year handled $719 billion in transactions.
Two years ago, her Dallas-based company was looking for ways to better manage even a small slice of the 4,000 projects that run across a dozen or so business processes. With homegrown applications to track projects becoming increasingly obsolete, Chase Paymentech wanted a software package that was highly configurable and quick-to-market. True collaborative tools also were key,as was the ability to embrace — and see — a range of projects as a true interconnected portfolio.
The ultimate goal was to manage constantly changing priorities with a more nuanced understanding of the wider enterprise and help close gaps between departments, so everyone from …
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