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Agile Algorithms
How an IT outsourcing services provider called on its Russian “connections,” innovative project management techniques and a bit of old-fashioned code detangling to help a Boston software company fix a slower-than-ideal program in record time.
Nizhny Novgorod might not score on the same name recognition level in the U.S. as, say, Moscow, but Russia’s fourth largest city is a major cultural hub and home to a highly educated population, making it an attractive outsourcing destination.
Exigen Services, a top application outsourcing services provider headquartered in San Francisco, expanded its Russian presence to Nizhny Novgorod in 2007, a move that turned out to be a major boon for Intronis Technologies, a small but influential Boston software company. But the connection between Exigen and Intronis, a provider of online backup, archiving and recovery for small and mid-sized businesses, began with a problem.
Intronis had recently launched a new version of their automated online backup solution, eSureIT, but soon came customer requests to make it faster, says Sam Gutmann, CEO of Intronis. They had thought about outsourcing some software development before, and were intrigued with the fact Exigen worked some projects with a distributed Agile approach, where all or some of the players are off-shore or dispersed in different locations.
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