Guessing is not a strategy: How to build decision velocity with AI and real-time data
June 10, 2026 | Live Webinar
You’ve Got Issues
An effective issue management process is vital to project success. Here are several best practices.
Projects are dynamic and involve people. As a result, things are going to change — assumptions won’t hold, misunderstandings will occur, agendas will collide, problems will arise. All these events are categorized as project issues. To minimize their impact, there are several techniques that can help project managers with this critical aspect of project control. The second edition of Absolute Beginner’s Guide to Project Management (2009; Que Publishing) by Gregory Horine describes these best practices:
1. Unique IDs—Make sure to assign a unique number to each logged issue. This simplifies the ongoing communication and tracking process.
2. One person responsible—As with other work tasks, assign a specific person responsible for any follow-up action items and for complete resolution to the issue.
3. Facilitate resolution—There are times when issues do not have a clear owner or will need collaboration of several parties to resolve. Assign someone to facilitate this process or take ownership of it yourself.
4. Resolve at the lowest level—Always attempt to deal with problems at their lowest level. You can resolve issues faster and at less cost, and you will earn the confidence of management by protecting their time and only engaging them when it is warranted.
5. Go…
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