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June 10, 2026 | Live Webinar
Keep Your Cool
When dealing with difficult team members, you need to set some boundaries, expectations and guidelines, and then hold them accountable for their behavior. Here are some tips, whether you are a project manager or teammate.
People today have a short fuse — everyone is stressed. And when people are stressed, they can become difficult to be around. Chances are, you’ve worked with at least one difficult person in your organization. You recognize the behaviors of a difficult person, such as a bad attitude, apathy, difficulty handling change, and terrible customer service. Difficult people give you the silent treatment or, worse, they can be verbally aggressive.
Unfortunately, if you don’t address this kind of behavior, one of two things will happen:
1. Team members will become resentful and think less of you as a leader.
2. Team members will start modeling the behavior of the person who is not being corrected.
It’s important to understand, there’s only one reason anyone behaves in an unacceptable manner: Because they get away with it! So, who’s responsible for difficult people? The answer is anyone who tolerates them. Every time you give in to a difficult person, every time you choose not to confront him or her, you allow …
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