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The Quality Factor
Drew is a former IT practitioner, project and program manager and software development executive. He is the owner of Davison Consulting and the author of Project Pre-Check, the stakeholder practice for successful business and technology change, an innovative approach that delivers major business and technology change successfully.
When we talk about producing a “quality” product, what do we actually mean? Is it easy to use … fast enough … flexible? Does it consistently work the way we want and produce the results we expect? Here are some factors to consider when addressing the meaning of quality on your projects.
In many cases, lack of project success can be attributed, not to budget and schedule failures, but to oversights and omissions in the features, functions and capabilities delivered. The quality factor identifies the expected levels of performance for the planned change across the entire operating spectrum. The quality needs and expectations are used to shape the planned solution from the initial phases through to and after implementation.
The quality factors mentioned here have been adapted from the Quality Assurance Institute and other sources and provide a framework for analyzing and establishing stakeholder expectations and priorities on a number of critical fronts.
For each quality factor, it is …
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