Globalization is driving professional service organizations of all sizes to adapt their processes and consider integrated resource planning solutions that can improve financial visibility and operational efficiency while maintaining a hands-on project management touch.
Globalization is here to stay. The economic, trade and labor barriers of past generations have been permanently dismantled. Technology has made virtual, global, workplaces commonplace. Savvy corporations have embraced and accelerated the trend toward “labor-arbitrage” by adapting work to take advantage of lower cost, skilled labor, regardless of location or time zone.
As ubiquitous as global supply chains and virtual project teams have become, clients still prefer to buy professional services (legal, accounting, IT, engineering, architecture, marketing and business services) locally, and favor in-person sales and project management relationships. In the new business-to-business paradigm, the product (goods or project-oriented work) can be produced anywhere but the selling, project and account management relationship depends on in-person contact. “Local touch with global delivery” has become a new operating model for professional service organizations.
The system and information architecture to support the demands of local sales and project