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Change Management Changes Results
Janis is an award-winning journalist and editor who has covered many industries beyond project management, including health care, financial services, higher education and retail sales.
Ignoring the people side of change is perilous — to budgets, timelines and, ultimately, project success. Recent research points to three leading change management success factors, built on a foundation of active executive sponsorship and open communication.
Data from “Best Practices in Change Management,” a 2009 report by Prosci, reveal a connection between change management and meeting project objectives. The study shows that 95 percent of participants with excellent change management met or exceeded objectives, while only 16 percent of those with poor change management met or exceeded objectives. In other words, projects with excellent change management were six times more likely to meet objectives than those with poor change management, says Tim Creasey, director of research and development at Prosci, Loveland, Colo.
Even so, Creasey knows that project managers are a bit skeptical about change management and may even consider it an impediment to progress. “Some of the pushback by project managers is their sense that change management will slow them down and cost them more,” he says. &…
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