Project Management

Establishing a BA Center of Excellence

Glenn R. Brûlé

Many organizations understand the need to build and mature a business analysis center of excellence but are scratching their collective heads over how. Where do you start? What does it look like? Who owns it? How does it evolve? Here is some step-by-step guidance.

This is an excerpt from an ESI white paper that outlines standard operating practices for a business analysis center of excellence and provides maturity level descriptions to help organization determine the stage at which its business analysis practice is operating. It also offers step-by-step guidance not only on the specific mini-projects that comprise a center of excellence, but also on the bigger picture — such as how to gain the support you need by showing every level of the organization how they’ll benefit, and tips for planning and breaking down overall goals into smaller, more manageable pieces.

The 2002 Business Analyst: “I’m a business analyst . . . Analyst. It’s like a systems analyst…or a business systems analyst, I mean project manager…Yeah. I collect, document and analyze project requirements and do some software development . . . no, it’s not exactly the same as a project manager, though sometimes I do perform their role…It’s mostly IT, but not always, no. From here? I don’t know. Maybe I’ll be a systems architect? That&…

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