Consider Adaptive Case Management

John D’Entremont, PMP, is a program manager with over 15 years experience in training, managing training teams and designing materials to enhance the skills of managers and executives.

  Agile   ProjectsAtWork  

If you’re working in a project environment that produces intellectual rather than material outputs, Adaptive Case Management can be an effective approach to getting the most out of knowledge workers. It’s about reducing “process overload” and empowering team members to make real-time adjustments and decisions.

Many members of today’s project teams fall under the category of knowledge workers. This term, first popularized by Peter Drucker, describes people who primarily work with and develop knowledge in the workplace. These knowledge workers are subject matters experts in a given area, or are charged with diagnosing specific challenges and determining ways to overcome them. Quite often, these knowledge workers are geographically dispersed, which creates a challenge for project leaders to apply enough structure to manage the project constraining these key contributors with “process overload.” This is where Adaptive Case Management (ACM) comes in.

ACM can provide a means for capitalizing on the open and transparent exchange of knowledge between team members. This can be served by using one of the numerous Facebook-like business applications, which allows users the opportunity to have real-time conversations across geographic divides, and the chance to share and collaborate on content as it’s developed within the project community. ACM must be …

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