Project Management

Better Rapport With Virtual Teams

Kimberly Gerber
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Virtual communication has changed the way dispersed project teams collaborate, presenting major advantages and some new challenges. Here are five keys to building rapport with team members through virtual channels, and 11 tips for composing more effective email messages.

Today's mobile workforce has an amazing array of technologies available at their fingertips to connect themselves with other workers, customers, competitors and resources available across the world in ways unknown and unheard of 10 years ago.

On the flip side, so many things get lost in communication when it’s not face-to-face. Every day, hundreds of emails, voicemails, meetings and text messages bury employees in an information avalanche. But the sharing of information is not communicating. To quote George Bernard Shaw, “The single biggest problem in communication is the illusion that it has taken place.”

Leaders must build strong communication habits that will help organizations and employees thrive in the era of virtual communications.

Building Rapport in a Virtual World

Many people struggle to build rapport in person, so it can become extremely challenging in a virtual scenario where you may not see your teammates, customers or sellers frequently. Without face-to-face chats in the hallway or break room, building trust gets difficult. In order to build rapport …


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"Common sense is the collection of prejudices acquired by age 18."

- Albert Einstein

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