Switching Gears: Lois Boyd Drives Hertz Project Management

  PM Network  

One of the world’s biggest rental-car brands, Hertz Corp. hired Lois Boyd last November to drive a company-wide project and program management initiative. With offices in 145 countries, Hertz wants to become more efficient and cost-effective but at the same time, provide a better value to its customers. Ms. Boyd, senior vice president, process improvement and project management, talks about how project management is changing Hertz— and helping it boost the bottom line.

How does Hertz apply project management principles throughout the company?

Program and project management is relatively new to Hertz. During 2007, we established project management offices in North America and Europe and made them responsible for guiding the entire organization through the design, implementation, discipline, execution and continuous improvement of the project management processes. We’ve also enlisted consultants to help us create a structure for projects. Our teams understand what it means to define a true scope of work and what the issues are in the business regimen of a project. Through all of this, we are building a core skill set of project management throughout the organization, which will continue to grow and develop with increasing education, advanced tool deployment and refined measurement processes.

How have employees responded to the implementation of …

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