Hotel PM

  ProjectsAtWork  

A new book explores how project management can help the hospitality industry improve its processes, specifically in the area of hotel openings, which typically suffer delays.

The Chinese hotel industry is exploding. Its existing two million hotel rooms are projected to expand to a total of 6 million by 2025 and 9 million by 2039. Development on this scale and timeline is going to require a new approach because the traditional way of opening hotels, which causes costly delays, will result in a logistical and economical logjam.

Gert Noordzij, a seasoned hotelier with 30 hotel openings and more than 20 years’ industry experience under his belt, is proposing that employing a project management approach to hotel opening processes will greatly improve the efficiency and effectiveness of hotel opening processes for this booming industry in China.

Since 1998, Noordzij has witnessed the industry’s acceptance of opening delays as part of the landscape, so he set out to uncover what is causing these delays. What he discovered is that what the hospitality industry perceives to be causing delays are actually symptoms of more deep-seated, systemic problems. The root causes actually lie in a lack of project management culture in the hotel industry and the modus operandi of hotel management companies. Noordzij’s book examines these issues and explains how they can…

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