A Plan for Managing Change: Process and Approach

Mike Donoghue is a member of a multinational information technology corporation where he collaborates on the communications guidelines and customer relationship strategies affecting the interactions with internal and external clients. He has analyzed, defined, designed and overseen processes for various engagements including product usability and customer satisfaction, best practice enterprise standardization, relationship/branding structures, and distribution effectiveness and direction. He has also established corporate library solutions to provide frameworks for sales, marketing, training, and support divisions.

  Change Management  

Organizations adopt change management plans as a means to process client requests for system and service changes. It is a method in which to promote accountability while also providing a mechanism in which both requestors and implementers work to evaluate the necessity and urgency of requests.

When integrated into a company’s development process, it can help monitor the progress of the work being performed and provide reportability. Putting a well-documented change management plan in place can reduce the problems associated with scope creep while at the same time establish a timeline of activities

By having your organization establish its own change management plan, clients have a method through which they can submit change requests for product fixes and enhancements. This usually occurs through a formal process involving a number of discussions and documents between both sides (if not more), perhaps even an online review process, eventually leading to a formal sign-off procedure when both requestors and implementers agree on the initial plan to make a change.

Form Fitting
On a high level, the process usually involves the filling out of some kind of special form and providing details that accommodate the following information:

• The name of the organization and representative of the organization initiating the request
• The description/reason …

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