Teachable Moments: Learn to Delegate

Mark Crisp is a highly skilled and dedicated Prince 2 practitioner with solid project management and ITIL service delivery management experience. He has a strong background in leadership and planning, implementing an ITIL infrastructure, managing a major client account and heading up a range of infrastructure implementation projects.

  Work Breakdown Structures (WBS)  

Teachable moments are formed when you have done something--regardless of the outcome--and learned from the experience. Learning makes us better at what we do and provides a great opportunity to develop others and sharpen skills. We’ve compiled our best Teachable Moments from our community members for you to learn from and share with other project managers.

In my earlier days as a project manager, I was given my first big major IT project to manage. Up until that point I had worked on small projects with only a handful of staff working with me. With limited resources, I was used to chipping in and helping out with some of the work--especially around some of the requirements and design work. However, with a big project I had almost 40 staff working for me with specialists in all the areas that I had previously gotten involved. I also had the luxury of being able to use graduates straight out of university who didn’t necessarily have all the relevant skills but were brimming with enthusiasm.

It was always quite difficult to find them things to do and keep them occupied so that they wouldn’t get bored. There were a number of quite complex parts to this project and it was not naturally obvious how they all fitted together. I was keen to get a diagram of our Work Breakdown Structure on the wall so that everybody would be able to see how the whole project …

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