From Technology Adoption to User Adoption--How Technology Has Changed Change Management: Q&A

Beth Spriggs' professional career began in information technology in 1999. As a certified PMP with over a decade of project management experience, she has combined her love for tech and project management by focusing her career on managing technology projects and portfolios. She is author of The Project Manager's Little Book of Cheats.

  Change Management  

On May 19, 2015, Beth Spriggs presented the From Technology Adoption to User Adoption: How Technology Has Changed Change Management webinar to the ProjectManagement.com community and walked us through how technology has changed change management. Beth provided thought-provoking points that sparked conversation and challenged us to re-examine the way we think about technology and change management. We were able to capture some of the questions from the live session and their answers below:

1.  Can you please define “Expectation Inflation” and its origin, to use it in a meeting to call out peers?
Expectation Inflation is when stakeholders make assumptions or hold expectations that are not realistic to your project. It is byproduct of new technologies and competition feeding an increasing pace of change that directly influences consumer expectations, along with the saturation of technology in our personal lives.

This concept is an idea I’ve formulated and refined through years of research, feedback and field experience. I’ve been sharing these ideas with the project management community through trainings, webinars and presentations as I encourage people to factor in the influences of technology trends in our project management work. You’ll find more at bethspriggs.com.

2.  User Adoption - Intro of Apple iPhone and …

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