A Lesson in Effective Communication

Suzie Dang is a Project Manager and Scrum Master for Lululemon in Canada.

A significant part of project management is effective communication. I didn’t start my career as a project manager, rather in civil engineering. My first project as a project manager went as smooth as a baby’s bottom. There were small issues that arose, but nothing large enough to cause impact that would derail the train. My team was amazing in that if I had decided to leave for a week or two, the project would continue to run smoothly and I had nothing to worry about.

My second project, not so much. Turns out, I did such a great job with my first project, my director had decided I’d be more than fit to save a project from the flames. Having no idea what “saving” a project entailed, I tried to hit the ground running as that was expected of me.

I soon came to the realization that there were many contributing factors that lead to the project being derailed and unable to hit the projected go-live date. One of the main reasons was with the technical lead on the project. There were issues with performance and lack of attendance; as a leader on the project, that impacted time-sensitive decisions and productivity of the team.

I approached my technical lead, took him out for coffee and had a discussion with him. I wanted to understand the purpose of his actions. He was pretty straightforward in his response: He did not want to be a technical lead …

Please log in or sign up below to read the rest of the article.

ADVERTISEMENT

Continue reading...

Log In
OR
Sign Up
ADVERTISEMENTS

"I may not agree with what you say, but I will defend to the death your right to say it."

- Voltaire

ADVERTISEMENT

Sponsors